DokavaHelp and contact.
Do you have a question about Dokava, or is something not working as expected? Email or call us. Please tell us which device you use and, if possible, attach a screenshot.
Where are my documents stored?
Only on your device. Dokava has no account and no server for your documents, so we never see them.
How do I back up my documents?
Dokava data is part of your normal device backup, such as iCloud Backup on iPhone and iPad, if it is turned on. You can also use “Share or save PDF” to keep finished documents in Files, iCloud Drive or your office folder.
I have a new device. How do I take my documents with me?
Set up the new device from a backup of the old one, or transfer your data directly from one device to the other. To activate a subscription, tap “Restore subscription” under Dokava Pro.
How do I cancel Dokava Pro?
On iPhone and iPad, go to Settings › your name › Subscriptions › Dokava Pro. The subscription continues until the end of the period you have paid for.
My subscription is not recognised.
Open Dokava Pro and tap “Restore subscription”. Make sure you are signed in with the same Apple ID you used to subscribe.
How do I get my logo onto the PDF?
Under “My office”, choose your logo and enter your company and contact details. Company and contact details appear on every PDF, the logo with Dokava Pro.
Can I still change a signed document?
A completed contract can no longer be changed. For reports, use “Edit again”: this removes all signatures, so nobody can add anything above an old signature afterwards. Everyone then signs again.
Which language does the app use?
Dokava follows the language of your device: German, English, French, Spanish, Italian, Dutch or Polish. For any other language, the app appears in English.
How do I delete my data?
Delete individual documents in the overview. If you remove the app, all its data is deleted.
Contact
Email: kontakt@sichtbarkeitshaus.de
Phone: +49 201 89091960